To assist and give support to the sales team for CRM updation and Sales Data Management.
Role Identifier
Business: S Chand and Company Ltd.
Function: Sales Support.
Location: Hyderabad.
Roles & Responsibilities
Nature of Contribution:
Sales Data Management
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- Updating all sales related data on CRM (regular updation of Book Lists/Adoptions in DSR and Specimens)
- Follow ups for Customer Order Management including correcting and adding of names
- Maintaining customer data time to time (updating customer profile with email id, phone, address etc on SAP)
- Emailers to customers as per the available updated data base for special promotion of new titles/ bucket of titles for specialised markets, from time to time (as Inside sales team)
- New Customer Accounts to be filled completely and handed over to Accounts at HO
Coordination with Internal and External Teams
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- Managing returns and credit notes information
- Coordinating with Logistics for Stock information as and when required
- Coordinating with Accounts for various adjustments
- Interacting with customers as and when required and following up with internal teams accordingly
- Sharing reports with the Sales Manager as and when required
- Coordination of statement of Accounts – generation and handover to respective Sales Managers/Sales Reps
- Purchase order record maintanance till settlement
Role Competence
Qualifications: Min. of Graduate.
Experience: Overall 1-3 yrs.
